e z a s e g a g a s i n i

- 13 October 2016 Your FREE Newspaper


News: Page 2


News: Page 3

Service delivery report

GUGU SISILANA ETHEKWINI Municipality?s newly elected Council leadership is taking bold steps to deliver high quality services, create jobs and root out corruption across all levels in the City. Mayor Zandile Gumede on 21 September officially launched the WhatsApp Water Reporting line - telephone number 073 148 3477. The line will provide a platform for the community and business to report all water-related issues, anytime and anywhere, using their phones. ?We have a futuristic vision of our City, which involves using modern technology to fast track service delivery. We made it clear from day one that we will work around the clock to create a City that our ratepayers and the community at large can be proud of,? said Gumede. Just days after her appointment as eThekwini?s first citizen, Gumede met with the top 400 senior municipal officials, including the City Manager and Deputy City Managers. The aim of the meeting was to instil a sense of urgency for our service delivery programme and align all our interventions with the City?s Integrated Development Plan, said Gumede. To ensure that our people live in dignity, especially in previously disadvantaged areas, since assuming office on 23 August, Gumede said the City has built 588 new houses, 132 houses built before 994 have been refurbished and 38 rental stock has been transferred to residents. Gumede said the Metro Police Unit, in an ongoing city-wide operation to clamp down on illegal activities, has issued 19274 fines for various traffic offences and 1536 warrants of arrests. For contravening Municipal by-laws such as the Informal Trading By-law, Nuisance and Behavior in Public Places By-Law and Beaches By-law, a total of 6344 fines were issued. With regards to building without obtaining the necessary approvals, 59 fines were issued across the Municipal area. Gumede stressed that the Municipality will continue to ensure that all those that continue to break the law are brought to book. ?A Multi Operational Response Team Unit has been established within Metro Police and this has resulted in improved response time to reports of land invasion threats, service delivery threats and possible invasions of major installations,? said Gumede. To eradicate filth in and around the streets of Durban, as well cleanup buildings that are illegally occupied and have deteriorated into notorious hubs for prostitution and criminals, 27 notices have been served on owners who run derelict buildings. A joint operation was conducted on 12 rundown buildings resulting in the arrest of three suspects who were in possession of drugs and 13 people who are in the country without proper documentation. Gumede said the City will continue to prioritise the provision of water and sanitation to all residents and respond to the needs of the poorest of the poor. From August to-date, 578 customers have been connected to water. The Municipality is currently signing a service delivery agreement with the Department of Education to address the Water and Sanitation challenges in schools. On electricity provision, from August to-date, 1076 new prepaid residential customers have been connected to the electricity grid and a further 73 new credit residential customers have been connected to the grid. ?We are a City in motion and call on each and every person in eThekwini to not only be champions of change but also take an active interest in our City. Working together we can achieve far greater things,? said Gumede. Councillor Mdu Nkosi, Mayor Zandile Gumede, Councillor Zwakele Mncwango and Deputy Mayor Fawzia Peer at the launch of the City?s WhatsApp reporting line.

Report water issues in the City using WhatsApp

NONDUMISO MATHOMANE THE City?s launch of the first WhatsApp water reporting line has been a great success. To-date the Municipality has received over 500 messages since its official launch on 21 September. The City launched the line to make it easier and convenient for the public to report any water related issues and to expedite the Municipality?s response. The WhatsApp water reporting number is 073 148 3477. The innovative project is part of the City?s ongoing effort to make communication with its 3.5 million residents simpler, fast-track service delivery, reduce the water leak repair turnaround time and water wastage. The telephone line will allow the public to report leaks, burst pipes, illegal connections, blocked sewer drains, water supply interruptions and any other water related issue to EThekwini Water and Sanitation (EWS) Unit. It will essentially be a platform for the community and business to report all water related issues, anytime and anywhere, using their phones. The City receives an average of 58 000 to 102 000 telephone calls to it call centre per month, with 80 percent of the calls being answered in 20 seconds. A further 9142 emails and 514 sms reports are received from the public on a monthly basis. The City prioritises bursts over leaks to reduce nonrevenue water. 86 percent of burst pipes are repaired within 24 hours, while 95 percent are repaired within 48 hours. A further 60 percent of leaks are repaired within 24 hours and 78 percent are repaired within 48 hours. The City decided to launch the WhatsApp channel because not everyone has access to a Telkom line and because WhatsApp is an instant communication tool used by people in both rural and urban areas. The WhatsApp line will have a facility for consumers to send location pins of problems which will assist in locating problem areas. Customers will have their chat history with EWS kept for reference on unresolved issues. Customers will at times be asked to take pictures of the leaks or bursts to allow correct coding of faults to be done at capturing stage. A task team has been working on putting the project together and EWS is ready to roll it out the public. Necessary infrastructure has already been set up at a Call Centre while staff training has been conducted. A pilot project has also been conducted successfully to test feasibility. Mayor Zandile Gumede applauded the milestone, adding that she had pledged to prioritise water and sanitation provision during her inaugural speech.


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